FAQ

QUESTIONS AND ANSWERS TO OUR NEW CUSTOMERS

BEFORE YOU COOPERATING WITH OUR COMPANY,YOU MAY HAVE SOME QUESTIONS ABOUT US.WE COLLECT SOME FREQUENTLY ASKED ONES FOR YOUR FURTHER UNDERSTADING.

1.What can you do for me?

√ We offer one-stop sourcing service from China

√ Source products you need and send quotation

√ Place orders and follow up production schedule

√ Check quality when goods are finished

√ Send checking report to you for confirmation

√ Handle exporting procedures

√ Offer importing consultation

√ Manage assistant when you are in China

√ Other exportation business cooperation

2.What are you strengths?

High responsibility for quality assurance

We take product quality seriously for our clients. For free inspection, we check higher percentage than 3rd party inspection companies. In addition, we offer full inspection for reduce defect rate to 0. But other sourcing companies won’t.

Competitive Price for wide range of products

Helping clients get good product price is one of keypoints to make our clients competitive in market.

A lot of sourcing companies use low service fee to attract new clients, but quote expensive product price. But we are open and encourage our clients to do product price comparison, to ensure they are always getting competitive quote from us.

Taking clients seriously, looking for long term relationship

We take our clients seriously, even their orders are small, because we want long term relationship.

If you receive defect products, we do best to get you all kinds of compensation to reduce your lost. But other Chinese suppliers or sourcing companies are always negative to compensation.

3.What kind suppliers your company contacted? All factories?

It depends on the products you require.

If your quantity can reach factories’ MOQ,we surely choose factories as priority.

If your quantity is less than factories’ MOQ,we will negotiate with factories to accept your quantity.

If factories can’t reduce,we will contact with some big wholesalers who with good price and quantity.

4.Is there any MOQ when placing orders from you?

It depends.

If the factories have enough stocks,we can accept your quantity;

If no enough stocks,factories would ask MOQ for new production.

Sometimes we can also add the orders to factories’ big clients’,they can arrange producing together.In this situation,small quantity is acceptable.

5.If I already buy from China,can you help me to export?

Yes!

After your purchasing by yourself,if you worry about the supplier can’t do as you require,we can be your assistant to push production,check quality,arrange loading,exportation,customs declaration and after-sales service.

The service fee is negotiable.

6. If the delivery charge is higher than the goods’value,how I can do?

Some customers may face an embarrassing question that the delivery charge is higher than the value of goods.How can you do?Here we offer two suggestions.

Firstly,purchasing more items instead of small quantity.Since our company help source many kinds of goods,you can ask your friends or others to share the delivery charge if they have plan to buy things from China.

Secondly,if the quantity is small and you really can’t find someone to share charge with you,we suggest you to buy in your domestic market.After all,the domestic price may be less than what you pay for buying from China cause the retailers import big quantity one time.

7. Can you give us your service fee structure and working style procedure too?

Our sourcing service is totally free, and you don’t pay a cent for our services until you place your first order.

We will try our best to source more suppliers for our customers, and quote the best price. Customers only need to pay us certain service fee in the balance payment. The service fee depends on the total order amount, which is 5%-10% of the total product value.

8. What if the price you offered is less competitive than the one I find on Alibaba? Or I want to buy from my own supplier but still want to use your service to coordinate between the supplier and me.

There are two different situations for service fee:
1) For client buying products from his own supplier and he communicates with supplier for all production process, we only help check quality and arrange shipping. If there’s quality issue, we will help client negotiate with supplier. In this case, we charge 5% fee.

2) We help client communicate with supplier for the whole process, like making samples or producing. In this way, we charge 5%-10% service fee based on product value, regardless of the supplier is found by client himself or us. We also help check quality and arrange shipping.

Although client pays a little bit more service fee in the second service, we can help client save lots of time in communicating with suppliers. If there are quality issues happen, we help you negotiate with the supplier on behalf of you until the problems are fixed.

9. Will you give the list of suppliers details to my clients and then they need to choose and contact the suppliers? or you will send the final quote to my clients after you negotiate with the suppliers?

We will try our best to source several different suppliers for 1 item, and select the best 1-2 of them, then send the quotation to customers.

Normally we don’t offer our supplier’s information to customers, as our working pattern is that customers working with us, and we work with our suppliers.

But the main reason is that most of our suppliers don’t directly work with foreign customers as they don’t have English-speaking staff. Our 5%-10% service fee is not only charged to source suppliers, but also for, the most important part, negotiating with suppliers efficiently to save time and money for customers.

10. About the payment terms

For the order with total value below $3000, full payment be made before production.
For the order with total value over $3000, 30% deposit and 70% be made before shipping.